For now, we only can support shipping to the US from our US warehouse.

All YAUFEY dehumidifiers are shipping from the US warehouse, we arrange order within 48 hours, it usually takes 5 days to arrive by UPS, USPS.

Please contact us first when you have any problem about our dehumidifier. We will provide the RMA for you, then you can send the dehumidifier with correct address. For many information, please click here to know our return policy.

Once we receive your return item, then we will check if your order meet the return policy. We will send email for your order, then we will arrange the refund for you. Please contact your bank if you don't get the refund first. For more information, please check our refund policy.

1. Please check if the doors and windows are opened which affects the dehumidification effect because of air flow-out. Close the doors and windows and other air ventilation outlets when open the machine.
2. Please check if the air inlet filter has been blocked that cause bad dehumidification performance. Clean the filter as often as needed.
3. There is a huge mismatch between the covering space and the dehumidification capacity of the machine.

Due to the 5% deviation in practical working environment and the relative unstability of the temperature and humidity in the air flow, we suggest you to set the humidity value 5%-10% lower than you actually need.

Because heat will be generated inside from the compressor when the dehumidifier works, which needs to be brought out to force cooling down of the compressor by funneling the dehumidified air on its heated surface. This will ensure the long-lasting operation of the dehumidifier and avoid breakdown.

Use this text to answer questions in as much detail as possible for your customers.

E1— Humidity Sensor Failure— Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E2— Defrosting Sensor Failure— Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E4— Temperature Sensor Failure— Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E7— Full Tank Alarm. Please empty the water tank.

The machine may need some time to recover its original settled place of the lubricant. Please keep the machine rest and stand upright for 3 hours before your first use in case malfunctioning and extend to 24 hours if long lasting shipping.

We suggest you to call or email to our technical service for support. We will feedback to you within 24 hours and help to resolve all the problems our customers encounter.

Email: support@yaufey.com

1. The new material of new machine will generate some odor, which will be cleared after several days.
2. The air filter is too dirty or the evaporator and condenser surface is molded because of dust or foreign objects. Please wash the filter or keep evaporator and condenser surface clean.

This is to prevent whole machine shutdown because of the single non-functional failure.

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Yes, the melting part of the magnet is to integrate the magnet into the hole of the float, which is not a defect.