FAQ

If you have placed an order online, you will receive an email from support@yaufey.com containing your order information.

You can view your order status here by entering the tracking number associated with your order.

If you’ve completed checkout, Send email to our customer care team: support@yaufey.com. If your order has not shipped yet, our consumer care team can assist in cancelling the order or editing if need be.

If you’ve completed checkout, send email to talk to one of our Customer Service staff: support@yaufey.com. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

If you need to purchase replacement parts, you can contact the after-sales team for detailed advice. Email: support@yaufey.com

Sorry, we cannot ship to P.O. boxes

We are sorry that we are unable to deliver internationally at this time. However, you can contact our customer service if you need to do so. Email: support@yaufey.com

Unfortunately, we do not ship to APO/FPO addresses.

Returns within 30 days from the date of purchase due to product problems, we do.

Our shipping is typically free!

1. Please check if the doors and windows are opened which affects the dehumidification effect because of air flow-out. Close the doors and windows and other air ventilation outlets when open the machine.
2. Please check if the air inlet filter has been blocked that cause bad dehumidification performance. Clean the filter as often as needed.
3. There is a huge mismatch between the covering space and the dehumidification capacity of the machine.

This is because the compressor needs to dissipate heat when the dehumidifier is in operation. This will ensure the long-lasting operation of the dehumidifier and avoid breakdown.

E1 - Humidity Sensor Failure - Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E2 - Defrosting Sensor Failure - Please unplug the machine and restart. If the failure still exists, please contact the customer service for support. 
E4 - Temperature Sensor Failure - Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E7 - Full Tank Alarm. Please empty the water tank.

We suggest you to call or email to our technical service for support. We will feedback to you within 24 hours and help to resolve all the problems our customers encounter.

Email: support@yaufey.com